Shipping policy

Shipping Policy

This Shipping Policy governs the shipment of products offered on the website faltio.com, operated by Faltio, with registered address at Gay Lussac 1073, Malvinas Argentinas, Buenos Aires, Argentina, and contact details contact@faltio.com and +541126273604. By placing an order through our store, you agree to the terms set out below.

1. Order Processing

Orders are processed within 24 business hours after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

In case of stock shortages or issues during preparation, the customer will be notified via the provided email address.

2. Shipping Methods, Areas and Delivery Times

We ship to United States.

Available shipping methods:

Standard Shipping: up to 14 business days.

Delivery times are estimates and may vary due to external factors (logistics operations, customs, weather conditions, or other circumstances beyond Faltio’s control).

3. Shipping Costs

Shipping costs are displayed and calculated at checkout before completing the purchase, based on destination, weight/volume, and selected shipping method.

Free shipping is available on all orders.

4. Order Tracking

Once dispatched, you will receive a confirmation email with a tracking number and a link to monitor your shipment.

If you do not receive this email after the maximum processing time has passed, please contact contact@faltio.com.

5. Deliveries and Addresses

It is the customer’s responsibility to provide a complete and accurate delivery address.

If an order is returned due to an incorrect/incomplete address or failed delivery, reshipment will be subject to payment of additional shipping costs.

Once the order is in transit, the shipping address cannot be modified. For changes prior to dispatch, please contact contact@faltio.com as soon as possible.

6. International Shipping and Customs

Orders shipped outside of United States may be subject to customs duties, taxes, or import fees determined by the destination country’s customs authorities.

These charges, if applicable, are the responsibility of the customer and are not controlled by Faltio.

Customs procedures may cause additional delays in delivery.

7. Delayed, Lost or Damaged Shipments

If you notice an unusual delay or tracking does not update within a reasonable timeframe, please contact us with your order number and tracking details to request an investigation with the carrier.

In the event of confirmed loss by the logistics provider, we will handle the claim with the carrier and inform you of the next steps.

8. Delivery and Inspection

We recommend inspecting the package externally upon delivery.

If you notice visible damage or signs of tampering, please note it on the carrier’s delivery receipt and document the issue with photos of the package and shipping label.

For damaged or defective items after delivery, please refer to our Returns and Refund Policy available at https://faltio.com/pages/return-policy.

9. Order Cancellation Before Shipping

You may request order cancellation before it is dispatched.

If the order has already been handed over to the carrier, you must wait for delivery and follow the procedure outlined in the Returns and Refund Policy https://faltio.com/pages/return-policy.

10. Changes to This Policy

Faltio reserves the right to modify this Shipping Policy at any time. Updates will take effect upon publication on faltio.com.

11. Contact

For any shipping-related inquiries: contact@faltio.com | +541126273604.

Effective Date: 26/04/2026